How to use the chat to connect with customers

End-customers can use the support chat widget to reach out to staff members:

These messages will show up in the Chat system in your main dashboard, like so:

You can get to this page by clicking on the chat icon, in the upper right corner of the dashboard:

If you want to be the first one to reach out to customers you can do so by going to the list of customers:

And then on the customer details page, use the "Open Conversation" button:

The customer will see a new message popup on the website/app if they are logged in.

If not, we will be sending them an automatic e-mail, to let them know about your message and that they can reply to it on the website/app.