Support & Chat System
The chat system allows system users and storefront customers to communicate, while the support tickets enable users to bring up issues with the system.
How to use the chat to connect with customers
End-customers can use the support chat widget to reach out to staff members: These messages ...
How to Submit a new Ticket
You can submit a new ticket in the dashboard, by going to the support tickets module. It is the t...
How to resolve tickets addressed to me
If you are handling tickets from someone else, you can see those under the "Submitted" tab in the...