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PLBL Dashboard
Tutorials on how to use various modules in the Private Label dashboard.
Support & Chat System
The chat system allows system users and storefront customers to communicate, while the support tickets enable users to bring up issues with the system.
eCommerce - Order Module
How to handle customer orders, create orders yourself (wholesale or otherwise), cancel them, put them on hold, how to refund orders, and more!
How to use the chat to connect with customers
End-customers can use the support chat widget to reach out to staff members: These messages will show up in the Chat system in your main dashboard, like so: You can get to this page by clicking on the chat icon, in the upper right corner of the dashboa...
How to Submit a new Ticket
You can submit a new ticket in the dashboard, by going to the support tickets module. It is the ticket icon in the top right corner of the dashboard. From there you can submit a new ticket: Once you have the ticket open you can use...
How to resolve tickets addressed to me
If you are handling tickets from someone else, you can see those under the "Submitted" tab in the Support Tickets module. You should have the options to chat with the person who opened the ticket, and either resolve it or escalate it. Escalating a ticket m...