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You can submit a new ticket in the dashboard, by going to the support tickets module. It is the ticket icon in the top right corner of the dashboard. From there you can submit a new ticket:     Once you have the ticket open you can use...

If you are handling tickets from someone else, you can see those under the "Submitted" tab in the Support Tickets module. You should have the options to chat with the person who opened the ticket, and either resolve it or escalate it. Escalating a ticket m...